Dosecann is a world-class developer of innovative cannabis products for the wellness-focused consumer, wholly owned by Auxly Cannabis Group Inc. Proudly processed at Auxly’s 55,000 sq. ft., state-of-the-art facility in Charlottetown, Prince Edward Island, Dosecann products are developed and manufactured on-site by a world-class team of scientists and experts, ensuring high-quality, precision and consistency. Dosecann’s wellness products, available at licensed cannabis retailers across Canada, consist of non-GMO capsules and oils. Built on the pillars of quality, safety, and efficacy, Dosecann is cannabis – down to a science. Learn more at www.dosecann.com and stay up to date at Twitter: @Dosecann; Instagram: @dosecann; Facebook: @dosecann.
Based out of Charlottetown, PEI Dosecann Cannabis is currently looking for a Manager, Customer Success to join our Regulatory Affairs and Operations teams. Reporting to the Vice President, Associate General Counsel, Regulatory Affairs and Operations, the ideal candidate aspires to work in the growing cannabis field with an award-winning team!
Auxly loves our customers and has made customer service a priority by ensuring all customers are heard and all concerns are addressed in a timely and caring manner. The Manager, Customer Success will champion the Auxly VIP Customer Success experience by holding responsibility for receiving, processing, and responding to customer inquiries, feedback, and complaints received by phone, email, and social media, across all Auxly brands (Back Forty, Dosecann, Foray, Kolab Project, Robinsons).
This role entails a remote management of our amazing Customer Success Representative. The Manager, Customer Success will liaise and coordinate with the Commercial, Marketing, Regulatory Affairs, Quality, and Provincial/Territorial boards and retailers. Working with on-site subject matter experts (SME’s), the Manager, Customer Success will become a product and troubleshooting guru across all of Auxly’s brands.
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We would love to talk and determine together whether you could be a great fit.
Dosecann. is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We provide accommodation for job applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.